Analyzing Organizational Communication in La Quinta Inns & Suites Usa

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Weakness

Communication Gap. The communication gap stops the flow of information and reduces the strength of the professional relationships. In La Quinta Inns & Suits, the employees usually face problems because of the communication gap. They belong from the different culture and social backgrounds which is increasing the communication gap in them (Zeithaml, Berry, & Parasuraman, 1988). Most of them don’t even know that how they can communicate with others. They don’t have confidence and skills to work with others. The employees are in mental stress because they don’t find the way to share their problems. They don’t even get the support of their managers. They need the special training to improve their communication skills, but they don’t have them.

Distrusting Environment. The working environment of La Quinta Inns & Suits is very disturbing. The employees cannot trust each other because they have fear that they can face serious problems after building the trust relationships. The rough and tough working routine is reducing the communication connection among the employees. All the employees are not treated equal (Kasperson, Golding, & Tuler, 1992). The working staff members know that anyone of them will lose the job anytime without any justification, if someone complains about them. They can’t get help from anyone as they have fear of job insecurity. The rude nature of the high authorities is increasing the problems of employees. So, they are only securing themselves by breaking the trust of others. The top management is not doing anything to stop this disturbing environment. They don’t even care about low line staff. The last year and employ left the job because of this teasing environment.

Methodology

The training and discussion method can work effectively in improving the organizational communication. La Quinta Inns & Suits high authorities should start the communication training of all the employees either they are managers or the low staff. Along with it, they should develop the friendly environment with job security in which anyone can discuss his problem with other.

Conclusion

The La Quinta Inns & Suits can build the communication effectiveness through expanding the equality and cooperative culture for all the employees either they are managers or low staff workers. The managers can cut the communication problems by effective training of the employees. When all the employees will get the same training, then they will treat each other equally. The managers should add the element of positivity and productivity among the employees so, that they can trust each other.

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References

La Quinta Inns, Inc. History. (1995). International Directory of Company Histories, 11.

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Kyriakidou, O., & Gore, J. (2005). Learning by example: Benchmarking organizational culture in hospitality, tourism and leisure SMEs. Benchmarking: An International Journal, 12(3), 192-206.

Our Company. (n.d.). Retrieved from LA QUINTA INNS & SUITS: http://www.lq.com/en/navigation/company-information.html

Phillips, N., & Brown, J. L. (1993). Analyzing Communication in and around Organizations: A Critical Hermeneutic Approach. The Academy of Management Journal, 36(6), 1547-1576.

Video Engages Employees and Guests at La Quinta. (n.d.). Retrieved from Expeng.com: http://www.expeng.com/articles/Kontiki_LQCaseStudy_VideoEngagesEmployeesandGuestatL

Woodman, R. W., & Sherwood, J. J. (1980). The role of team development in organizational effectiveness: A critical review. Psychological Bulletin, 88(1), 166.

Zeithaml, V., Berry, L., & Parasuraman, A. (1988). Communication and control processes in the delivery of service qualit. The Journal of Marketing, 35-48.