Belle Boutique Sdn. Bhd. Case Study

...

The other benefit that will get from this system provide proper documentation is brought along to improve learning of the system’s features, and to support its ongoing maintenance after it’s been put into use. Other than that, build efficient and effective information systems by providing the systematic approach to identifying and solving the company’s business problems and also by taking the consideration of the flexibility, scalability, performance, testability and maintainability of the systems in order to avoid the systems from failure.

User also benefited by saving time, money and avoids unnecessary frustration or disappointment throughout the development of the company’s information system. Therefore, if the systems are built in whatever way seems to be “quick and easy”, it will lead to the higher probability of the systems being failure.

Finally, systems analysis and design provides for the thorough testing of a system in order to pinpoint bugs and issues that need correction before final implementation. In addition, proper documentation is brought along to improve learning of the system’s features, and to support its ongoing maintenance after it’s been put into use.

By providing this systematic approach to identifying and solving business problems, systems analysis and design has become an important process in building efficient information systems.

3. Draft a system request for the proposed ordering system. Think about the benefits of having that system. You may name sales departments as the project sponsor but you need to emphasize more on the functionality of the proposed system. State at least one constraint in the request.

Project Name : Online ordering system

Project Sponsor: Sales Department

Business Needs: To make sure all the operations, such as customer services, delivering, ordering, supplying and sales are run smoothly.

Functions:

- The function includes improving customer service to be more efficient in serving customers. This system requires all the employees in customer service department to be trained about how to search the information using the system provided without making customers wait too long.

- Next is to improve streamline order processing system, so that there is no mistake in delivering products to customers. All the information about customers will be recorded in sequence according to when they ordered, when the products will be delivered, the address and so on.

- Furthermore it will make sure that the products are always available to run the production smoothly. This system will have a reminder when the inventories are below 20% so that the specific workers will make orders from supplier just in time.

- Besides, the system will retain customers’ loyalty with providing membership application. The system will recognize the names that appear the most in the system. So that, the customers will get discount after achieve certain target of sales and also get rewards which can be redeem with product provided.

Hence, many customers will apply for membership card. The membership card is containing of address, series number of product and so on.

- Next is to make sure that all the sales will be recorded properly and give the right quotation to customers. This system will have auto-systematic calculation to prevent from wrong calculates of total sales amount by sales person. This system also will use Sage Accounting Software (UBS) so that the sales will not tend to be overvalued or undervalued.

Expected Value:

- Customers will get information needed in short time.

- Product will be delivered to customers properly.

- Increasing sales since the stocks are always available.

- More customers will apply for membership.

- The sales amount will be recorded correctly and no mistakes are made.

Special Issues or Constraint:

- Too many customers make a call, which is can lead to engaged. Thus it will cause customers dissatisfaction and system breakdown.

- Company need to send workers for training of computer system because some worker has less knowledge regarding the computer system.

- It also costly because company need to ensure that currently update system request from time to time.

- Not all customers are interested be member.

4. Not all customers know how to use the online order system (especially for Using the feasibility factors identified in the Chapter 3 (refer to Khashi’ah, pg 42), assess the new system’s feasibility. baby boomers generation).

Not all of baby boomers generation knows how to use the online order system. Thus the company should use evaluating the systems requests. A feasibility study is an analysis undertaken to determine whether or not a systems request is worthy of further consideration. The general objective of the feasibility study is to answer overall questions concerning technical, operational and economic feasibility.

Based on the technical feasibility, the proposed information system use is possible with the current state of technology. Nowadays, everyone using an IT since it is an IT century. Globally use IT system as for technology and to get information, so it is not something that weird to a company use an online system.

Second, in the aspect operational feasibility it will give good technical performance as all the customers use the same technology to get an information and organization will easily adapt and accept the system- easy to use and user-friendly.

Lastly is on the aspect of economic feasibility it will benefit that exceeds its costs, save customers and workers time because by using online ordering system it will reduce time. Customers just can easily make online order without come to the shop. Customers also no need to call customer service to get details of the product because it will takes long time. The new system is necessary as it will reduce problems such as in aspect of transportation and distance. Customers will experience a better served as it is implemented by a system because they no need to wait for a workers (if lack of worker).The necessary resources will be available as the system will be