Internship Report

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- Designing flyers and Facebook photo

- Posting advertisement in property website (iProperty, Propwall, Propsocial, etc.)

- Advertise project through Facebook Ads Management

- Posting post in Facebook group

- Having event on sales gallery

Other than that, at sometimes the job responsibilities also requires to dealing with other people like client and banker, which including

- Answering customer enquiries on the project

- Educate client in the pro and cons the project

- Collecting document from client

- Submitting client’s document to banker for loan application

- Update the latest loan status to client

Besides that, we are also responsible for doing other work involving administration and information such as:

- Writing report on the pros and cons of the projects for counter-backing client’s problem

- Doing comparisons among project

- Arranging client data base

- Filing client information

C. Background and details of company, organisation and industry

As one of Malaysia’s fastest growing Real Estate Company, Vivahomes Realty embodies the spirit of excellence in all they do. Their story began in 2006, when a group of visionaries decided to redefine the local real estate industry for a new generation by offering sharper, more focused services. From a small number of staff members, Vivahomes has since grown into an extensive workforce serving a wide range of clients from numerous industries. (VivahomesRealty, 2017)

Today, Vivahomes continues to chart new possibilities for real estate by maintaining uncompromising standards of professionalism, trust and integrity. It is our steadfast belief that by doing so, our results speak for themselves – total customer satisfaction and continued results. (VivahomesRealty, 2017)

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D. Functions, business objectives and missions of company/organisation

- Function

- Advising on sales strategy, launch timing, pricing and incentives

- Coordinating invites for VIP prospects and guests for the preview and/or launch events

- Assisting in buyers’ mortgage loan submission

- Handling telephone enquiries

- Negotiating with prospects on behalf of the developer

- Referring to the developer for acceptance

- Advising to reassess pricing and sales strategies according to market conditions and the take-up rate

- Vision

‘We aim to become a multi-faceted, integrated and innovative real estate agency, backed by excellence in every business aspect, constant reinvention and value added solutions to aid clients in achieving their objectives.’

- Mission

‘To provide progressive services to our clients and business partners according to their needs through core values of innovation, expertise and excellence. In all we do, we ensure total professionalism, ethics and commitment to meet and exceed expectations.’

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E. Structures of organisation/project

Vivahomes Realty has a total of 10 branches over West Malaysia, including Puchong, Kepong, USJ, Damansara Perdana (Headquarter) and etc. The branch that I had being situated is Cheras Branch.

The branch manager is Elvyn Lim. Mr Elvyn Lim was awarded as “Nationwide Best Performance manager” in year 2014 and becomes the Accredited Residential Manager (ARM) in year 2014 (VivahomesRealty, 2017).

This branch in Cheras consists of a total of 54 people, 1 branch manager, 1 associate branch manager, 1 admin, 8 team managers, each leading 5 negotiators, which makes a total of 40 negotiators. Depending on team managers, they can hire their own telemarketer for doing cold calls; there are 3 telemarketers.

The team leaders are separate into two teams, handling two different real estates, which is project and sub-sales. Sub-sales involve buying, selling, renting and letting of existing property; whereby project involves new (on-going or prelaunch) project.

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f. Training department

The department that I was being placed in is Project Marketing Team. For the first week, training was given to us mainly on the knowledge and information of real estate, which includes the type of property, property terminology and formula on calculating legal fees for Sales and Purchase agreement (SNP) and loan agreement, stamp duty for loan and SNP and also progressive interest for new project. All these knowledge learnt from the week of training, facilitated us on answering the customer enquiries and also able to justify the pros and cons of the project.

Some of the paperwork is like customer information filing and sorting, emailing customer document such as BE form, income tax report, pay slip to the banker for loan application status checking, and sending project details via email or WhatsApp to customer.

We also pick up some soft skills like advertising via social media (Appendix 1), property website and advertisement software, iPushProperty (Appendix 2). The leads and contact information provided by the potential customer via submission of Google Form (Appendix 3) from social media and property webpage are then passed on to the negotiator to close sales. The area for advertising also must be very specific in grabbing as much potential audience as possible, advertising specific project in the neighbourhood nearby project site could increase the chances on approaching

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