Does This Milkshake Taste Funny Case

...

co-workers who also become the partners in crime.

• Finally, when he encountered a challenging situation during a shift Paul instructs George to let the mix run without the filters to make sure that the required production quantity is completed and everyone is able to leave for home on time. By doing this, he is blatantly ignoring a health hazard where the milkshakes will get contaminated with the maggots. Also, he is aware that the ingredients get infested with maggots due to improper storage in the warehouse to which he has not taken any action and has been using the maggot infested ingredients in the milkshakes. He has exhibited very low work ethics and is not concerned with the health/well-being of the people or reputation of the company.

The root cause of the issues:

• The first major factor is the lack of proper leadership and management guidance at the eastern dairy company.

• There is no clear policy and set procedure that reminds the employees of the code of conduct and work procedures.

• The company has a bad inventory management and a non-existent quality control department. There is no defined maintenance procedure and schedule for the equipments.

• The HR does not hire people based on their skill set or work ethics and there is no proper vetting process.

• As Eastern Dairy was unionized, the employees assumed that their job was safe and never had a fear of what if I do something wrong or unethical.

• There were no designated shift supervisors who were responsible for the operations and each shift was left to run on its own.

• The employees were never oriented or trained on their job and were given the responsibility of running the line from day one.

• There was no proper and auditable record of every operation that took place.

• Finally, there was no training of employees on ethics, compliance and social responsibility.

Recommendation to improve the situation:

• Set up a proper management structure with set goals and responsibilities assigned to every employee. Management and employees should be measured on the set goals and objectives and there should be incentive compensation based on achievement of targets.

• Define clear policy and work instructions and circulate the employee code of conduct. The code of conduct should be posted and visible at the workplace.

• Set clear inventory tracking system and hold the person accountable for any kind of discrepancy, this will prevent the balloon fights that the night shift employees used to do.

• Set up a quality control department that will monitor all the incoming and outgoing inventory as well as ensure that there are checks and balances at every process step. There should be quality checks at every step and any kind of deviation should be reported and should disposition based on set procedures. The company should also strive to get the quality control certification that will set it to the global FDA standards.

• HR should define a better hiring process and should have an employee orientation program that should teach employees about the importance food safety and work ethics.

• Set up break room and break room policy so that employees could relax in between work and will keep their morals high. This will not lead to a situation where employees entertain themselves at the cost of company’s time and property.

• Finally, there should be a suggestion/feedback mechanism that should encourage employees to share their ideas to improve the system and process, this will make them more involved and will create a sense of