The Impact of Communication on Organisation Efficiency

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Table of Contents -----------------------------------------------------x

List of Tables ----------------------------------------------------------xi

CHAPTER ONE: INTRODUCTION

1.1 Background of the study

1.2 Statement of problem

1.3 Objectives of the study

1.4 Research Questions

1.5 Research Hypotheses

1.6 Significance of the Study

1.7 Scope of the Study

1.8 Limitations of the Study

1.9 Operational Definition of terms

1.10 Profile of Economic and Financial Crimes Commission Abuja

References

CHAPTER TWO: LITERATURE REVIEW

2.1 Introduction

2.2 Communication defined

2.3 Organizational Communication System

2.4 Communication process

2.5 Method of communication

2.6 Communication Flow to the Organization

2.7 Challenges of Organizational Communication

2.8 Relevance of Communication

References

CHAPTER THREE: RESEARCH METHODOLOGY

3.1 Introduction

3.2 Research design

3.3 Population size

3.4 Sampling techniques/sample Size

3.5 Methods of data collection

3.6 Method of data Analysis

3.7 Test of hypothesis

References

CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS

4.1 Introduction

4.2 Data Presentation and Analysis

4.3 Statistical Testing of Hypotheses

4.4 Discussion of Findings

CHAPTER FIVE: SUMMARY, CONCLUSIONS AND RECOMMENDATIONS

5.1 Introduction

5.2 Summary

5.3 Conclusions

5.4 Recommendations

Bibilography

Appendix

CHAPTER ONE

1.1 Background of the study

Communication involves not merely the transfer of information, ideals, facts and advices to other person or persons but, most importantly, it involves the understanding of the idea transmitted, so that they can act on it in the direction intended. Thus, if a reprimand is intended to remind somebody of the rules, to improve behaviour and not to build up resentment, then it is important to know how, when and what is communicated.

According to Dunham et al (1989:528) Nongo, (2005:139), effective communication takes place when the information or massages received matches the information the sender intends to transmit. Since managers execute the management process of planning, organizing, directing and controlling through personnel to achieve the goals of the organization, it means that managers must communicate to be able to perform their managerial work that results to the attainment of the goals of the organization.

Without communication managers cannot implement the management process, hence the goals of the organization cannot be effectively achieved. It is through information exchange that managers become aware of the needs of customers, client, public, victims and stakeholders the availability of suppliers, the claims of stockholders, the regulations of the government and the concerns of the community.

Today, it is not uncommon to find most Nigerian managers treating communication process and intended messages as ordinary issues that do not require proper attention and time of the manager. This has made organizations/firms to loss so much time and resources in trying to correct the Content of messages, policies, and instructions meant to achieve organizational goal. It is on this premise that this study intend to examine the impact of communication on organizational efficiency especially in Economics and Financial Crimes Commission (E.F.C.C).

1.2 STATEMENT OF THE PROBLEM

Communication in Organization is difficult and subject to misunderstanding because the message is often complex; transmission and reception conditions are poor; and differences separate sender and receiver.

These problems arise from the fact that we are working with much more intricate methods, ideas, and situations than we were in the past. Managers in the organization accommodate information more than they can cope with which normally lead to communication breakdown, and time and resources are wasted in the course of explaining some of these ideas.

The complexity of a message relates to conflicts about the content, the difficult nature of the subject, difficult working conditions and noise that are inherent in our working environment.

The advanced communications capabilities that complicate the problems words come to have difficulty terminologies and even where the words seem to mean the same; there are slight differences in connotation. A directive that seems perfectly clear to an entire nursing staff may seem confusing to an administrator or an auditor. A very specific informative laboratory methodology may be hopelessly confusing to a purchasing agent. Often, these confusions are not technical but rather semantic. These to a large extent affect efficiency in the work place and make it even more difficult for managers to achieve goals. It is against this backdrop that this study intends to ascertain the impact of communication on the efficiency of an organization particularly to Economics and Financial Crimes Commission (E.F.C.C) Abuja

1.3 OBJECTIVE OF THE STUDY

(i) To