Communication in Healthcare

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Annotated bibliography

Carroll, N. R. (2010). The communication problem solver: Simple tools and techniques for busy managers. New York: American Management Association.

This book elaborates on how managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples, the book shows readers how to: • Set clear expectations • Ask questions that will help them uncover the facts, meet business objectives, and preserve relationships • Sharpen listening skills to grasp information better in every conversation • Avoid imprecise judgments based on emotional reactions • Provide useful feedback •

Waldman, D. A., & Atwater, L. (2012). Leadership, Feedback and the Open Communication Gap.

The topic of leadership has grown in importance, and how and when managers communicate is critical to their effectiveness. This book provides insight for managers to understand the feedback and open communication processes. It suggests guidelines for how and when managers should engage in negative feedback and open organizational-level communication with followers, including when such feedback and information should not be shared. It also adds to the existing knowledge base pertaining to open communication on the part of managers. This book will be of value to managers and practitioners involved in the practice of leadership as well as for courses on leadership, organizational behavior, human resource management and organizational communication

3rd reference

(do the same as top)

References

Carroll, N. R. (2010). The communication problem solver: Simple tools and techniques for busy managers. New York: American Management Association.

Waldman, D. A., & Atwater, L. (2012). Leadership, Feedback and the Open Communication Gap.