Reflection on Interpersonal Interaction

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I was actually listening effectively instead of blocking the conversation and derailing it, I could’ve apologised and showed a more empathetic approach instead of just trying to tell Sarita what she isn’t doing and not taking the time to try and acknowledge her hardship at this time (T2) this would’ve changed the response she gave and it would’ve made her more comfortable with what I was trying to get across to her. By using good body language, proficient eye contact and body posture amidst conversation makes up for over fifty percent of any given dialogue. So by showing a greater understanding of nonverbal following skills, the interaction would of most likely be different to how it played out. Instead of coming across aggressive I could’ve given her a bit of time to explain herself with small nonverbal cues and lightly questioning to try and get through and understand her by emotionally placing myself in her shoes and how it would affect me if I was in that position. (Schmitz 2016) Being emotionally intelligent is a key skill that everyone should grasp and try to better their knowledge on. As it works hand in hand with any type of discussion or interaction which also ties in with empathetic behaviour and also nonverbal following skills.

Reflection on My Communication

[INSERT; Verbal or non-verbal aspects of the other person’s behaviour that indicated that you did or did not communicate effectively; where this occurs in interaction; explanation of how/why these behaviours indicated to you that your communication was effective or ineffective]

References

Darrington, J., & Brower, N. (2012). Effective communication skills: “i” messages and beyond. Retrieved from Utah State University website: http://extension.usu.edu/files/publications/publication/FC_Relationships_2012-01pr.pdf

Tang, Q. (2011, November 5). The 12 blocks to listening – on my mind [Web log post]. Retrieved from https://onmymind.areavoices.com/2011/11/05/the-12-blocks-to-listening/

Zabriskie, S. (2012, July 6). Empathy – the key to interpersonal success | performanceworks [Web log post]. Retrieved from http://www.hptworks.com/2012/07/empathy-the-key-to-interpersonal-success/

Owen, S. (2013, March 24). Verbal and non-verbal communication - impact on relationships | the huffington post [Web log post]. Retrieved from http://www.huffingtonpost.co.uk/sam-owen/verbal-and-non-verbal-communication_b_2485864.html

Schmitz, T. (2016, May 16). Empathy – the cornerstone of emotional intelligence - the conover company [Web log post]. Retrieved from https://www.conovercompany.com/empathy-the-cornerstone-of-emotional-intelligence/