Managing Knowledge at Booz-Allen Hamilton

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- Marketing

Since the world is moving towards the use of technology, the implementation of KOL will surely give higher profits to the developer company. Besides, the use of knowledge management system it will reduces the cost of buying paper since all the data are keep in the system. Through the marketing of KOL, it will give awareness to the company on the important to manage their company knowledge in order to ensure that company can operates for a long period.

- What are the Pros and Cons of KOL?

There are several pros and cons of knowledge on-line as it applies in the workplace. Many of the other pros and cons of this type of learning environment are related to the demographic and type of training.

- Technology

One of the biggest pros of knowledge on-line is the capacity to integrate technology.

KOL provides online help, an opportunity to provide immediate feedback on the systems operations, and links to internet-based content such as directory and information services. However, it can also be a detriment for some users who are unfamiliar with technology. A poorly constructed module that lacks user support can be difficult to navigate.

- Time consuming

KOL can help reduce the amount of time consultants have to spend on the tedious parts of their works so that they can focus on the areas that bring the firm revenue. KOL frees-up the time in another way which is when the documents are available for download over the system, they have to field far fewer telephone calls answering the same questions over and over about what they did and how. KOL also changed the way people in the junior ranks world.

- Assessment

Assessment can be integrated in KOL system across the spectrum. Workplaces can use training for employees and assess using job aids and standardized rubrics to ensure compliance. Most grading techniques in a KOL system can be tweaked. KOL enables trainers to come up with highly creative ways of showing these scores outside the realm of traditional grading using media. Some of the pros and cons of learning relate to how well assessment works in a training module.

- What is Booz-Allen & Hamilton’s strategy? How well does KOL fit Booz-Allen & Hamilton’s strategy?

Booz-Allen is an American management consulting firm. It is one of the oldest management consulting firms in the world. Booz-Allen and Hamilton’s strategy is created a ‘Strategic Innovation Team’ aimed at creating new products that clients don’t know they need yet. It establish alliances with and invest in industry leaders, incubators and accelerators, VCs, start-ups, academia, and non-profit – working together to create and deliver capabilities, products and services to solve clients’ most challenging problems. With a proven one hundred year history, it offers strengths in management and technology consulting with a fast path to client awareness, adoption, enablement, and optimization.

- Alliances

The network of alliances offers the firms and clients access to organizations with emerging and disruptive services and technologies that can improve business, mission, and program operation. It provides access to our alliance network to drive innovation, maximize return on investment, gain market share, and increase stakeholder value.

- Investment

Firm invests in companies with compelling capabilities that complement our service offerings and client needs. Through internal partnership and alliance networks, it bring differentiated value for prospective companies seeking to drive business impact and channel scale, reduce cost and market entry complexities. The investment companies receive access to the network of experts to help them drive development of KOL, increase sales and gain traction in often difficult markets.

It accelerates the development of KOL. It access leading resources to co-create and test innovative products and solutions, while reducing new product development risks and costs. Then, it develop the new opportunities by enhance market traction and share cross-market experiences.

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What should be the future direction of Booz-Allen & Hamilton’s knowledge management strategy?

- Current Situation

When employee facing a difficult situation such as pressured by deadlines or run out of ideas they tend to use and copy paste the idea from the KOL without fully understand the content of the idea, plagiarize info will later be presented to investor in a different context which is different from the original meaning.

Future Direction

Based on the article, the future direction of Booz-Allen & Hamilton’s Knowledge Management strategy is they should use access control of the information from the KOL system. Associates only allowed to set access to information after get approval or authorize by the owner of information.

- Current Situation

The system lack of interactive technology such as real time chat, one way communication, and users cannot give feedback or express their thought to the information in the system

Future Direction

KOL need to develop a system where the users can give any opinion or comments regarding of the system. So that, KOL can know which part of the system that need to be improve.

Besides that, KOL also can make a chat facility for the users where the users can give the comments and complaint directly to the KOL admin and they can ask a question regarding of the system directly to the admin.

KOL system need to improved and make a friendly users system so that the users will be more attractive and have interest to use the KOL system.

- Current Situation

As for now, KOL system only can be access to Booz Allen & Hamilton employee and its investor. Others user have limited access to the system

Future Direction

In my opinion Booz Allen & Hamilton should consider selling client access to KOL system, individual, client, group that wish to access in the system will be charge with minimum fees, and of course some