Look Asia Holidays Case Study

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• Grand tour

• Luxry tour

• Treasure of sri lanka

• Small miracle

• Exotic lanka

• Youga tour

03.Do you have some representative company in Russia ?

Yes. We have a one main branch in the Moscow city Russia

04.Do you have Russian speaking guides working with you?

Yes we have to 10 guides who can speak Russian language very well.

05.How many clients did you handle last year?

I cannot remember exact figure but I think we handled around 500 russian clients that past year..

06.Can you tell me what is your booking process?

We have our official web site,any tourist who is interested can reserve hotels,tour package,transport,airport pickups and etc.we always trying to provide best service for our clients..After the reservation we arranged some transport system for our clients.

07.what are your offers which are providing by your company for your clients?

We are providing some tour packages for our clients..Some of them come to sri lanka with their families. we also provide family packages to them.(hotel packages,travel packages ).we will give some memorable things for our clients when they leave the country..

08.How many employees are there to handle the Russian market?

Our staff has 50 employees and we categorize them for country by country .Russian market is handling by 10 employees…it’s included tour guides,booking staff,tour operater manager (Russian market)

09.What are your responsibilities?

My responsibilities are

• Manage my staff and train them

• Search for client wants

• We are promise for the clients for their security in their living period within sri lanka

10.What are the methods of marketing are you using?

We are participating in travel trade fair and we now doing some campaigns in social media.

11.This is my last Question do you serving for any other marketing?

Yes we are handlling

• Eastern Europe countries

• Middle-east countries

• Asian countries