Alpha Xpress Personnel Management

Introduction

Alpha Xpress is Remittance service provider in Singapore.  We are buying and selling all foreign currencies and online money transfer services to 100 over countries. Alpha Xpress is one of the leading Remittance service providers in Singapore. As leading and Remittance service provider, we have 50 staff in 18 locations across the island.  We believe that our members are our tremendous assets in realising our vision of becoming Singapore’s most valued Money changing and Remittance service provider. We offer an environment which is challenging, inspiring, creative and friendly culture.

We have to adhere to Anti Money Laundering and Combat Terrorism Financing regulations. And also we have to provide efficient services to our customers.  We have been continuously expanding our business island wide.  Being financial institution, the learning opportunities for you at Alpha Xpressare endless. This field is vast enough for everyone and the wide range of foreign currencies and services will full your knowledge appetite. While the demands on you will be high, our good reputational organisation offering you prospects for a fully and truly rewarding career where you can acquire gratification from working along with bright and abetting people on challenging and innovative assignments.

Job Analysis

Alpha Xpress strongly believes in team work, as a team we furnish our support to all our branches island wide. We would like to strengthen our Compliance department and Sales & Customer service departments through talented executives.

Our team members will be assigned to oversee compliance and sales functions. Alpha Xpress will assign appropriate candidates to support our existing team with timely and efficient manners. All the team members (including new and existing) will be placed according to their levels and they have to fulfil company’s tasks smoothly.

Job Description & Job Specification

TDR – (Task, Duties and Responsibilities & KSAO)

Compliance Department

Tasks

• To implement and develop an effective compliance policies and procedures
• To evaluate business activities to assess compliance risks
• To educate and train all employees

Responsibilities

• Create and implement an effective compliance policies and procedures
• Develop sound internal controls
• Regularly review and monitor compliance program
• Cooperate with internal and external auditors when necessary
• Regularly train and update all employees on regulations and industry practices
• Safeguard company from Money laundering and Terrorism Financing threats
• Routinely check company’s audit functions and record keeping documents
• Liaise with relevant authorities when necessary

Requirements

• Sufficient experience as a Compliance Officer or Compliance Manager
• Experience in risk management and mitigation
• Knowledge of regulatory requirements and controls in AML-CFT (Anti Money Laundering – Countering Financing Terrorism)
• Excellent leadership and communications skills
• Diploma and or above in Business, Law, Compliance, Finance, AML, Risk Management, Business Administration or a relevant field.

Work Environment

We offer our employees the opportunity to work in an environment where their aspects are often explored in shaping the future of the company. Our behaviours are guided by our values and Our Code of Conduct:

• Work life balance
• Team Work
• Faith
• Decision making
• Customer Service
• Learn and Update

Job Design

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As a trusted  and Remittance agent among the customers, Alpha Xpress has driven to implementation and essential customer service work designs to fulfil our customers, employees and management requirements.

For superior quality of customer services with expectations, we ensure our customers and management feedback of their satisfaction with five dimensions customer use when judge quality customer service.

Important five dimensions are as follows:

1. TANGIBLES Dimension
2. Responsiveness Dimension
3. Reliability Dimension
4. Assurance Dimension
5. Empathy Dimension

Tangibles: Alpha Xpress has applying and implementing technologies for convenient of Our Staffs and customers.

Responsiveness: Our team members provides utmost in customer queries

Reliability: We provide efficient money transfer services at the promised time.

Assurance: The demeanour of employees in Alpha Xpress inspire assurance to customer

Empathy: Employees’ service delivery is much more important as how it was done. We believe customers service officers should be trained hot to interact and fulfil customer needs. Our customers treated fairly and timely.

Design for Efficiency

Alpha Xpress implemented the fundamental of efficiency for Compliance staffs to follow the regulatory guidelines. Efficiencies relay heavily on the use of Online Job Request (Internally by our existing staffs references point or request for the job to be submitted manually)

With advanced technology, we updated and replaced early day procedures for the convenience sake.  

Design for Safety & Health (Ergonomics)

As a leading  and Remittance service provider, we need to satisfy over ten thousand customers and a large number of staff to care for. System concepts are an integral part of our design team, adding value, common sense and a statutory audit trail. This ensures that we branch settings that are safe, enjoyable and inclusive for our customers, grate places to work for our staff. We improve branch design through its future office, Meet legal obligations to customers and staff, including people with disabilities, thus minimising reputational risk. Address issues of non-compliance or risk at an early stage, minimising costs. Enhance ways of working through the provision of suitable furniture and equipment.