The New Export Manager

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Consultant 2 : Employees Disengaged Low employee moral results in disengaged employees. When employees become disengaged from a company, they lose sight of their goals, are less likely to be invested in the company's success and don't put forth the effort to communicate ideas and feedback to their co-workers and managers. They are also less likely to provide ideal customer service to clients.

Hr Manager – I do know that when New Hires are brought into the organization, they need to receive a comprehensive introduction into the proper ways to communicate throughout the organization but we couldn’t follow up on that well enough due to a mishap from our side. We regret that a lot now.

- Solutions –(we’ll divide this tomorrow)

- Frank Andrew should have taken steps to engage the other staff in the process of making the plan without working all alone. This would have given the staff an idea of what is happening and their responsibility.

- If Frank Andrew had spoken with the management properly about what he expects to do and what he expects the others to do before starting his job.

- He should have clearly communicated with all levels.

- In order to increase the morale of employees, he should have followed an open door policy. Which allows all employees to express their suggestions and complains.

- Without being arrogant Frank Andrew should have spent some time with the top management to explain his idea. This would have given an idea to them about the new upcoming principles the new export manager is expecting to implement. His mentality about the top management practicing old methods was the main cause of all the grievances.

- Frank should have had discussions with all staff. This would have made him aware of others view.

- Grievance handling procedure

- Repetitive nature of work might make an employee a master of the job but at the same time it blocks the way for new responsibilities, researches and learning. When employees fall into a routine, it can be difficult to motivate them. The management needs to spend some time finding ways to challenge employees and make their work interesting and rewarding. You can use incentive plans such as profit sharing to persuade employees to find ways to make the company more productive and profitable. Set realistic goals within a given timeframe, and give rewards such as bonuses to those who accomplish the goals.

- Employees should not be just job centered. To keep the work interesting and more challenging Frank could have been assigned greater responsibilities

- We can assume Andrews got to do work beyond his general capacity, so that he spent almost half a year studying and planning the business. This situation generates employee dissatisfaction, which is likely to affect a firm’s productivity. Skills policies should support employers in making better use of the skills available to them. Mechanisms that help managers, to identify effective work and organizational practices, should be emphasized. These include promoting innovation and adopting technologies and practices that make the best use of the existing skills base. Further, offering relevant education and training can also help tackle skills mismatch.