A Study to Examine the Physical, Chemical and Biological Process of Treating Raw Water and Municipal Waste Water in Eldoret Town, Uasin Gishu County, Kenya

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Due to the above reasons, Maseno University organized 12 weeks of training in any institution of choice for the students so that every student gets an opportunity to apply the skills and knowledge achieved during the course of study and also acquire new skills in managing relationship and carrying out the jobs assigned. This is the reason why I was attached to ELDOWAS company limited to be trained in order to get practical skills.

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CHAPTER ONE

INTRODUCTION

This section starts with clarifying the ELDOWAS organizational structure; followed by statement of the problem, objectives of the study, justification, its scope and confinements. It then goes ahead to give a brief presentation on the historical backdrop of Eldoret Water and Sanitation Company Limited (ELDOWAS). This section likewise covers the organization profile of ELDOWAS and additionally a brief clarification on their functions. This part closes by giving an outline of the office the understudy was joined to and his obligations.

ELDOWAS ORGANIZATIONAL STRUCTURE

Eldoret Water and Sanitation Company Limited (ELDOWAS) is a corporate entity established under Cap 486 of the laws of Kenya. The County Government of Uasin Gishu is principal shareholder. It was established in 1997 by the then Eldoret Municipal council to manage water services provision on its behalf. However, the company started operations in the year 2000. With the operationalization of the Water Act 2002 which drastically changed water service provision landscape in Kenya putting water services provision in the preview of the Water Services Boards, Eldowas became an agent of the Lake Victoria North Water Services Board (LVNWSB) charged with the mandate of service provision in Eldoret town and its environs, a function the company has executed effectively since its formation, thanks to its multiple sources of water and modern supply system.

ELDOWAS is headed by Managing director Mr. Reuben Tuei. The everyday activities of the company are carried out by the organizational units tasked with specific functions.

The following diagram is the organization chart of ELDOWAS

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- Technical department - deals with water sources development, water abstraction, treatment and distribution

- Commercial department- Billing, revenue collection and customer relations management

- Financial-Financial management

- Administration department-Staff matters and the smooth running of the company

Mission and Vision

Vision:

To be world class water service provider

Mission:

ELDOWAS is committed to providing quality and adequate water service in a cost effective manner to its stakeholders by a qualified and motivated human resource.

The core values of the company are:

- Give customers all due care and attention.

- Foster and spirit of team work and respect.

- Adhere to timely provision of services.

- Uphold good corporate governance

- recognition and empowerment

- Continuity strives to satisfy our customers.

- Collaborate with our partners and stakeholders

- Constantly looking for ways to innovate and improve.

- Embrace change as an opportunity and strive for excellence

- Have a passion for continuous quality and reliability improvement.

ELDOWAS Mandate

LVNWSB has engaged ELDOWAS to be a water service provider in Eldoret and its environs through service provision agreement (SPA) as required by the water act 2002. ELDOWAS is therefore required to provide water services efficiently and economically in Eldoret and its environs in compliance with SPA.

Quality Policy

ELDOWAS provides quality water and safe wastewater disposal service that continually meets the dynamic customer expectations.

Customer Mandate

All our customers are expected to;

- Pay your bill promptly.

- Facilitate access to meters for proper readings, maintenances and inspection of supply line.

- Report any leakage/burst of water, sewer blockages and vandalism of company facilities.

- Avoid illegal usage of water and sewer facilities.

- Customers shall maintain their sewer lines within their premises and any request to Eldowas to undertake the maintenance shall be at their own cost

- Provide all up to date personal information or otherwise request by the company.

- Treat company staff with courtesy.

- Maintain water facilities after the meter point to avoid loss of water and practice rational use of water.

- Not to compromise Company staff.

- Ensure the meter is well secured.

- Formalize change of residence and termination of contract.

Statement of the problem

Water quality has become a global issue. Every day, millions of tons of inadequately treated sewage and industrial and agricultural wastes are poured into the world’s waters. Every year,