To Provide and Promote a Professional, High Quality, Front Line Customer Focused Telephone Service to All Callers
Autor: goude2017 • June 10, 2018 • 5,851 Words (24 Pages) • 792 Views
...
Impact on legal and regulatory on recruiting and selection process
Sex Discrimination Act 1995/97
The Sex Discrimination Act 1975 is an Act of the Parliament of the United Kingdom which protected men and women from discrimination on the grounds of sex or marriage. The Act concerned employment, training, education, harassment, the provision of goods and services, and the disposal of premises
Race Relation Act 1992
The Race Relations Act 1976 was established by the Parliament of the United Kingdom to prevent discrimination on the grounds of race. Items that are covered include discrimination on the grounds of race, colour, nationality , ethnic and national origin in the fields of employment, the provision of goods and services, education and public functions.
Equal Pay Act 1970
The Equal Pay Act 1970 is an Act of the United Kingdom Parliament which prohibits any less favourable treatment between men and women in terms of pay and conditions of employment. The Act has now been mostly superseded by Part 5, chapter 3, of the Equality Act 2010.
Disability Discrimination Acts1995 and 2005
The Disability Discrimination Act 2005, which completed the implementation of the Disability Rights Task Force recommendations, including the extension of the DDA 1995 to cover public transport, and the introduction of a duty on public authorities to promote equality for disabled people.
European Working Tme Directives
Working Time Directive. To protect workers' health and safety, working hours must meet minimum standards applicable throughout the EU. Average working hours must not exceed 8 hours per 24-hour period, night workers must not perform heavy or dangerous work for longer than 8 hours in any 24-hour period.
Employment Act 2008
The Employment Act 2008 is an Act of the Parliament of the United Kingdom which reformed a number of issues from random elements of UK labour law.
Employment Relations Act 2004
The Employment Relations Act 2004 is an Act of the Parliament of the United Kingdom. This act was established to recognition of trade unions and taking industrial actions.
Work and Families Act 2006
The Work and Families Act 2006 is an Act of the Parliament of the United Kingdom. This act gives right to leave and pay in connection with the birth or adoption of children.
National Minimum Wage
The National Minimum Wage is a minimum amount per hour that most workers in the UK are entitled to be paid. Find out what the current rates are and where to get help if you think you are being paid below the minimum wage rate.
Data Protection Act 1998
U.K. Data Protection Act 1998 The Data Protection Act 1998 is an act of the United Kingdom Parliament defining the ways in which information about living people may be legally used and handled. The main intent is to protect individuals against misuse or abuse of information about them.
Employment Tribunals
Employment tribunals are tribunal public bodies in England and Wales and Scotland which have statutory jurisdiction to hear many kinds of disputes between employers and employees. The most common disputes are concerned with unfair dismissal, redundancy payments and employment discrimination.
Sri Lankan Legistlation
Wages board ordinance No 27 of 1941
This ordinance was established in 19th September 1941 to provide regulation of the wages and other persons employed in trades. This ordinance mainly covers the minimum wages of employees in Sri Lanka. Companies cannot pay wages to employees under minimum wage rate. If companies fails to pay minimum wage that can be take action by the labour department according to law. This ordinance effects for many trades in Sri Lanka such as, tea export trade, garment manufacturing trade, janitorial service trade, coconut growing trade, hotel and catering trade, nursing home trade, rubber export trade, plastic and petroleum resin products manufacturing trade, confectionery manufacturing trade, tanning, footware and leather goods manufacturing trade, security service trade, motor transport trade, etc.
Shops and office employees Act 1954
This act was established in 9th August 1954 to provide regulation of employment, hours of work and remuneration of person in shops or offices. This act covers lot of areas that affects to employees such as, weekly holidays, annual leaves, grant holiday on public holiday, payment of remuneration, determinations of tribunal, authority power and duties of tribunal, etc. It also describes about probation period of employee. This act says that organization should clearly mention about probation period of an employee.
Workmen’s compensation Act 1935
This act was established in 1st August 1935 to provide regulations of the payment compensation to workmen who are injured in the course of their employment. This act describes about giving of notice of accidents and the procedure to be followed in cases of industrial disease.
Evaluation on selection process
Recruitment
Once the responsibilities, requirements and the salary range of a job is determined, a small business can begin the task of recruiting qualified talent. This step can be carried out in a variety of ways. A hiring manager may network with those in his industries in hopes that a successful candidate will be found through word of mouth. Alternatively, she may post want ads on online job search sites, such as Monster.com and CareerBuilder.com or in traditional publications, such as the Houston Chronicle or the Houston Business Journal. She may also utilize the services of a staffing agency that maintains a pool of qualified, pre-screened candidates.
Screening And Selection
When resumes begin to pour in, a hiring manager must meticulously screen each one. His goal is to weed out those lacking the proper educational or professional background. Once he has identified the most appropriate resumes, he interviews those applicants.
...