Strategic Quality Management (sqm) Implementation Plan

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- Use of Strategic Management Model and its elements and how the quality Initiative will be integrated into the Strategic Management of the Organization

Some of the elements of interest in the model include:

- Strategic Planning and Control in which decisions will be made on any changes needed in the objectives of the organization; resource allocation for attaining the set objectives; governing policies on resource acquisition and use; and in the strategies for achieving the set objectives. In this case, strategic control will involve all such actions as may necessitate change of character of the organization.

- Management Planning and Control in which processes ensuring efficient resource acquisition and use to accomplish the objectives of the organization shall be closely monitored. This will be carried on in line with the framework agreed upon during the strategic planning and remains analogous to the operating control.

- Technical Planning and Control will include accurate estimation of the resources during the process of determining the efficiency of resource acquisition and use with respect to the activities outlined to ensure optimum production relationship in the throughput such as finances, accounts, and quality controls.

This is informed by the need to enhance the management role in revitalizing the quality system of Canon Business Process Services, Inc.. The team leaders have the obligation of recharging the quality governance of the organization and in supporting the individual experiences with every customer every time. Integrating the quality initiative aims at developing and strengthening the overall role of quality in improving product credibility and lessening the need for audits and accreditation. It brings in new ways of motivating the engagement staff to create positive results for clients.

- Five P’s Strategic Leadership Model and the Alignment of the Five P’s in how it will be used and to Align the 5P’s

The five P’s of Strategic Leadership Model include purpose, principles, processes, people, and performance. On the purpose, the model will identify all points (both strong and weak), present the opportunities and threats, and outline the mission, the vision, the general goals and strategies of the organization. This will include the elements consisted in the purpose of the organization such as the mission, vision, aims, and strategies. On the principles, the model will be identifying the culture and values of the organization. These shall be part of the guiding principles, organizational philosophies and general assumptions guiding the organization and the business processes constituted. This element will also capture the ethics and the culture of organizational ownership.

The other element is process. The model will enumerate all the processes using such tools as logistic trends and process management in order to identify the elements responsible for the constituted process. These include the variables representing the organizational structure, the internal governance systems, the regulations and procedures used in producing the intended products and services for the customers. About the people, the model will establish the measures upon which people shall be considered qualified to handle duties they are set to actually perform. This will include identification of all training needs for determining the people and teams to be selected to perform a given task coherently with organizational principles to achieve the communicated goals. Lastly, on the performance element, the model will be identifying the performance measures used and determine the key performance indicators and set up the model’s metric system. This will include all performance metrics and results to be used in supporting the process of decision taking.

- Concept and application of ethics in the implementation of the initiative

Even though the initiative includes several related aspects like business ethics, issues of public health and occupational safety, environmental management and protection, and management of waste in the criterion set for the leadership, the quality plan emphasizes the impact of the processes on the society. It will cover such aspects as incorporation of methods of preserving global resources, involvement of the organization in community issues through charitable activities, education, and community training in a detailed manner. In the same way, the ethical aspects will also consider the criterion for resources in terms of the financial resources, information, and accompanying material resources by aligning the needs of the community with the emerging technologies. The management of the data for monitoring quality and performance will be incorporated in the analysis of data and other related criterion for information and analysis.

- Training

In the plan, training will be reinforced using on- job methods of learning and by involving the employees as well as their empowerment. Employees will be trained on leadership; management and analysis of information; planning of strategic quality management; management and development of the human resource; process quality management; monitoring of quality and operational results; and how to ensure customer satisfaction through customer focus. The management science that will be used in the training approach will include several quantitative techniques as well as management science aids including the following:

- Program Evaluation and Review Technique training will be used as a planning and control tool allowing managers to break down the production process into activities specifically targeting process quality. It will also be used as an advance-planning tool in order to ascertain the amount of time needed in the mail sort line to complete a process.

- Break-even Analysis training will help the management to determine the number of units that Canon Business Process Services, Inc. needs to sell before the services becomes profitable in the market.

- Linear Programming course will prepare the employees in determining the best plan for resource allocation in order to achieve the most desirable results in the process.

- Simulation Models will include the use of mathematical representations to determine the relationships among the anticipated and known variables in real-life situations of the organization. This will be a replication of the operations in the organization aimed at testing the effects of certain actions over a given time. It will also be used to experiment produced processes or products by altering some variables.

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