To Produce a No-Frills Training Solution for Customer Software

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sampling

Design of experiments

Benchmarking

What attribute distinguishes modern quality from its pre-20th century predecessors embodied by artisans?

Expert judgment

Zero defects

Indistinguishable outputs

Use of the best materials

On a project to develop a set of unique outfits for a fashion show, quality assurance gets a change approved to have quality control inspect the fabric patterns before and after assembly rather than just at the end. What is the likely impact of this approved change?

Lower cost of quality

Lower quality control budget

Improved forecasting

Early assurance of quality that could be misleading

Which is the least costly method of dealing with quality?

Speeding up response time for customer error complaints

Increasing time for customer review of deliverables

Increasing design and planning expenses

Increasing time spent on inspections

An attempt to predict project results using a what-if analysis fails because there are too many variables and the designers don’t know which variables have causality. Which tool or technique can narrow down the number of variables for the model?

During a root cause analysis of an external failure, the project manager determines that it should have been an internal failure based on the available documentation. What should the project manager investigate next?Proposal evaluation techniques

Interpersonal skills

Design of experiments

Scatter diagram

Which is an output of the Plan Quality Management process?

Benchmarking

Quality checklists

Statistical sampling

Cost of quality

Examples of the cost of conformance in quality include

prevention and appraisal costs.

prevention and internal failure costs.

internal failure and external failure costs.

external failure and appraisal costs.

What is a key benefit of using a cause and effect diagram?

Distinguishes the vital few from the trivial many

Frequently used to generate histograms or Pareto charts

Identifies interdependencies that can cause potential choke points

Helps show ways to improve processes

Which tool or technique would help when performing quality assurance?

Inspection

Interrelationship digraphs

Approved change request review

Statistical sampling

What tool or technique can be used in quality planning, quality assurance, and quality control?

Cost of quality

Inspection

Cause and effect diagrams

Control charts

What common input to a Pareto chart is a good way to record attribute sampling but not variables sampling?

Checksheet

Scatter diagram

Flowchart

Control chart

What is an enterprise environmental factor to consider when determining how much cost and time are reasonable for a contractor to complete the software engineering portion of a project?

Cost of quality

Their CMMI maturity level

How you will perform quality assurance audits

Whether your organization holds ISO 9000 certification

A quality control team member tests a deliverable and notes that it is too thick by 8 millimeters. After some rework, the part passes the second inspection. What costs are involved?

Appraisal costs only

Appraisal costs and internal failure costs

Internal and external failure costs

Appraisal costs and prevention costs

A new process is being developed to train doctors to promote a new medical procedure. What can the project team do to reduce the risk of lawsuits based on a doctor’s misrepresentation of the benefits and risks of the procedure versus alternative procedures?

Cause and effect diagram

Cost of quality

Failure mode and effect analysis

Checksheet