Introduction - Taylor Smith

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Ans: a

Response: See page 266.

Difficulty: Medium

- Which of the following is false?

a) The idea that punishment should be avoided is based on research on rats and small children.

b) People are less likely to engage in unethical behavior if it is likely to be detected and punished.

c) Other employees are affected by the punishment of just one employee.

d) People do not care if violators of ethical conduct are punished.

Ans: d

Response: See page 268.

Difficulty: Medium

- Group norms can cause an “everyone is doing it” mentality. This means:

a) People are more likely to recognize issues as “ethical issues."

b) Many individuals will go along with unethical behavior because of a strong need for peer acceptance.

c) Managers cannot blame individual employees for unethical behavior.

d) Employees are actively disengaged in groups.

Ans: b

Response: See page 271.

Difficulty: Medium

- Which of the following is false?

a) People enter organizations in a state of “role readiness.”

b) Roles reduce a person’s sense of individuality.

c) Managers do not have roles as much as their subordinates do.

d) Conflicting role expectations can cause increased incidences of lying.

Ans: c

Response: See page 272.

Difficulty: Medium

- The __________ experiment demonstrated how normal students accepted and acted on their randomly assigned role of prisoner or guard.

a) Milgram

b) Manville

c) Zimbardo

d) My Lai

Ans: c

Response: See pages 273-274.

Difficulty: Easy

- The ___________ experiment demonstrated the power of legitimate authority. Teachers were unwilling to question the experimenter’s authority for fear of personal embarrassment or upsetting the status quo.

a) Milgram

b) Manville

c) Zimbardo

d) My Lai

Ans: a

Response: See pages 277-278.

Difficulty: Easy

- The Zimbardo experiment provides insight into ___________ just as the Milgram experiment provides insight into ____________.

a) My Lai massacre; Abu Ghraib prison scandal

b) Watergate scandal; My Lai massacre

c) Abu Ghraib prison scandal; My Lai massacre

d) My Lai massacre; Watergate scandal

Ans: c

Response: See pages 273-274.

Difficulty: Difficult

- Groupthink occurs when:

a) A group is working together in a cohesive, flowing manner for peak performance.

b) Group members know each other so well that they are able to anticipate each other’s ideas.

c) Group members conform to the group’s decision and are unwilling to express disagreement.

d) A group cannot make a decision because members are unwilling to compromise.

Ans: c

Response: See page 280.

Difficulty: Easy

Short Answer

- You are a manager in an electronics department that sells TVs. Corporate headquarters has provided a new incentive to salespeople—they will receive higher commissions when they sell higher priced TV models. What should you do in order to maintain high ethical integrity in your department?

Ans: Students should discuss the importance of communicating that how a goal is achieved is just as important as achieving the goal itself. The manager needs to let his or her workers know that the organization cares about how the TVs are sold; he or she may also provide information on the best way to sell the TVs.

Response: See pages 262-263.

Difficulty: Difficult

- As a manager, you are faced with the particularly daunting task of disciplining an employee. You remember that punishment must be “fair.” Briefly describe what is expected of you in order for the punishment is to be seen as “fair.”

Ans: Students should recognize that fairness has two components: (1) the punishment fits the crime and (2) punishment is consistent across employees.

Response: See pages 267-270.

Difficulty: Difficult

- Briefly describe four ways in which diffusion of responsibility occurs in an organization.

Ans: Students should describe some variation of the following: (1) the manager tells the employee to “don’t worry”; (2) decisions are made in a group; (3) individuals are just a “cog” in a machine and can’t see the “big picture”; and (4) psychological distance