Project Management

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2.8 Estimation and explanation of costs requirements and other relevant factors.

- Assessment – No cost as in house workplace trainer and assessor will provide recommendations for different levels of training.

- RSA, RGS, RMLV – Costing is for training packages purchased and in house trainer and assessor will teach. RSA/RGS $150/Student, RMLV $995/Student

- OH & S Cert IV – Cost is $1000.00 and training will be provided in a 5 day course in Brisbane by ?????

- Cert IV Hospitality – Cost is $1500.00 and training will be provided by TAFE, trainer will visit workplace once a month to assist trainees.

- Cert IV Frontline Management – Cost is 1500.00 and training will be provided by TAFE, trainer will visit workplace once a month to assist trainees.

Conclusions and Recommendations

Conclusion

This project has focused upon Industry knowledge, customer service & untrained staff constraints and has identified opportunities for intervention and improvement.

It is clear, therefore, that not only do employees have to be trained for working in the ever changing workplace, but managers/ section heads also need to be trained. Managers must ensure that effective in-house training programs are provided for all hospitality staff, so that they become more familiar with the procedures, protocols and laws.

Furthermore, all employees must be provided with clear and detailed guidelines about company expectations. Managers need to have an effective knowledge about their employees, to understand how their social conditioning affects their beliefs about work and to have the communication skills to develop confidence and self-esteem.

Recommendations

The following recommendations are proposed:

- Regular in house Training workshops

- Regular staff meetings to establish two way communication

- Questionnaires to be sent to stakeholders to monitor training and development training

- Mandatory training to be reviewed and implemented if expired