Msc - Malaysia Cybercenter Design Standards
Autor: Adnan • March 29, 2018 • 1,447 Words (6 Pages) • 477 Views
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1.4 Service Availability – Performance Guarantees
(Responsible Parties: Telcos, ISPs, Resellers)
No.
Performance Parameters
Performance Standard
Supporting Documents
Compliance
(Y/N)
Remarks
1.4.1
Minimum service availability for all services per month
99.9 %
Letter of Commitment / Publication Brochure or SLA
MSPSB to advise
1.5 Service Restoration – Performance Guarantees
(Responsible Parties: Telcos, ISPs, Resellers)
No.
Performance Parameters
Performance Standard
Supporting Documents
Compliance
(Y/N)
Remarks
1.5.1
Maximum fault report acknowledgement
1 hours
Letter of Commitment / Publication Brochure or SLA
MSPSB to advise
1.5.2
Maximum fault restoration
4 hours
Letter of Commitment / Publication Brochure or SLA
MSPSB to advise
1.6 Billing and Network Management – Performance Guarantees
(Responsible Parties: Telcos, ISPs, Resellers)
No.
Performance Parameters
Performance Standard
Supporting Documents
Compliance
(Y/N)
Remarks
1.6.1
Maximum reconfiguration of switched services
7 days
Letter of Commitment / Publication Brochure or SLA
MSPSB to advise
1.6.2
Consolidated bill for all services
Monthly
Letter of Commitment / Publication Brochure or SLA
MSPSB to advise
1.6.3
Maximum bill dispute resolution
1 month
Letter of Commitment / Publication Brochure or SLA
MSPSB to advise
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2.1 Infrastructure
(Responsible Parties : CCM / Building Owners)
No.
Performance Parameters
Performance Standard
Supporting Documents
Compliance
(Y/N)
Remarks
Option 1*
2.1.1*
Availability of redundant power supply to enterprise building or site from Electricity Provider
Available
Electric Supply Schematic Diagram
Yes
Will seek commitment letter from Wirazone
Availability of Automatic Transfer Switch (ATS) from primary electricity supply to secondary supply
Available
Installation Record
Yes
Option 2**
2.1.2**
Availability of 100% load generator set back up to enterprise buildings from building owner
Available
Design and Installation Record
Not applicable
Availability of Automatic Transfer Switch (ATS) from electricity supply (Primary or Secondary) to generator set
Available
Installation Record
Not applicable
2.2 Operation and Maintenance
(Responsible Parties : CCM / Building Owners)
No.
Performance Parameters
Performance Standard
Supporting Documents
Compliance
(Y/N)
Remarks
2.2.1
Maximum no of power interruptions per year
Documented monthly faults and scheduled outages report
To be advised by Wirazone
2.2.2
Maximum
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