Erp Case Analysis

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1. Enterprise mobility and its impact on supply chain management

Enterprise mobility allows supply chain management personnel to access information at any time and from any place. When supply chain managers have information available to them immediately, they are easily able to see the problem points that occur in the supply chain and then can work to take the necessary steps to solve the issues. In this way, enterprise mobility increases supply chain functionality and productivity. This leads to an increase in the efficiency which directly leads to customer satisfaction

2. Streamlined, leaner supply chain needed

Challenges in supply chain management include slender margins and additional competitors, shorter product lifecycles, and increased customer expectations. These challenges can be addressed through a lean, streamlined supply chain. Enterprise mobility can help you achieve the ideal supply chain management solution.

3. Improved visibility and traceability

Supply chain visibility and traceability are important within today’s market. With new recall restrictions and reporting laws in place, traceability is crucial. For enterprises whose products are not within markets subject to recalls, visibility and traceability are still central to delivering optimal customer service to consumers.

Wireless devices used in supply chain management, such as tablets, cell phone applications, and voice picking technologies improve both enterprise visibility and traceability. Handheld devices feature applications that can capture information regarding dispatching, driver and route progress tracking, and location and event reporting..

4. Changes for workers and consumers

Your employees, from managers to general labourers, will feel the positive effects of mobile enterprise supply chain management. General labourers will find their jobs a little easier with mobile devices in their hands, directly leading to increased productivity from floor employees. Managers will be able to run reports, follow inventory, and track the productivity of their staff more efficiently.

Mobile enterprise supply chain management is key for a competitive edge. Without it, many companies will fall behind the curve of competitors who are implementing mobile technology management solutions. Don’t find yourself behind. Think about mobile supply chain management solutions today.

Example : Philips Lifeline

About Philips Lifeline

Philips Lifeline was the first to provide a medical alert service in North America and has remained the number one provider with the largest subscriber base to this day. In fact, the origination story for medical alert systems begins with Lifeline.

The healthcare service industry continues to face intense challenges, including rising costs, declining profitability, and widespread inefficiency.

Mobile technology solutions, in particular, can help streamline the way healthcare professionals enter, access, and share data, resulting in improved healthcare at reduced costs.

Philips Lifeline realized the importance of having an efficient mobile solution to improve it profitability and improve its customer reach etc. Virtusa solutions offered some value-added mobility offerings that included:

Mobile Patient Care

- Pre-Care Mobility: Philips Lifeline used mobile apps for patients to register themselves with hospitals were developed, look up for care providers, schedule appointments, briefly state problems, and set reminders for notifications. Solutions for care providers included receiving furnished information about the patient on their mobile devices much earlier to the appointment for providing quicker and better care.

- Point-of-Care Mobility: Philips Lifeline used mobility solutions available at the point of care for health care practitioners such as Prescription and Reference apps videos, health care journals, observation apps and the like.

- Post-Care Mobility: Post appointments, patients could now order and track shipping of medicines from the pharmacy through their mobile devices. Doctors can in turn track patients’ health status periodically.

Tracking of patients requiring regular long-term care could now be done in a better way through mobile apps. For example, a registered patient at the company can specify their pick-up time for dialysis in the system, throughout the period specified by the caregiver; the request is duly picked up and processed by the medication dispensing department, and the patient is picked up for treatment at the specified date and time.

Benefits to Philips Lifeline post implementation include:

- They have experienced a better than expected stable production system

- Realized the scalability that we anticipated from the new architecture and infrastructure

- Currently supporting over 65,000 subscribers, over 50% reduction in the training time of their call centre associates.

- Greater visibility in the operations of the call centre

- Home cellular solution which is a home based communicator for subscribers who don’t have landline solutions.