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Bshs 395 - the Interview Process

Autor:   •  December 5, 2017  •  875 Words (4 Pages)  •  493 Views

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approach will help the client to focus on the positive aspects of her life that she can refer to become gainfully employed. The client was referred to a technical college for a literacy course and a resume writing class. With a referral daycare for her children and bus passes to get to and from her classes.

Active Listening and Questioning Skills

Ms. McClinton was able to speak freely during the interviewing process. When communicating, the case manager was able to keep an open mind to the views expressed. The views of Ms. McClinton may not be shared by the case manager but keeping an open mind allows the case manager to let the client express how she feels and respond appropriately.

Responding Skills

The use of responding skills is important in the initial interview with the client. The client was asked some closed ended questions when paraphrasing the views of the client during the interview. This approach was used to clarify the statements from the client during her interview. Minimal responses were used to engage the client as he disclosed information about herself and her living situation. The minimal encouragers “Right” and Uhm, hmm” helped to keep the communication flowing between the case manager and the client.


With the use of effective interviewing skills, the case manager was able to uncover the needs of Ms. McClinton. Minimal encouragers were used to enhance the conversation and to allow the client to express her needs. An assessment was completed to uncover the strengths and weaknesses of the client. The focus was placed on the strengths of the client to develop a plan that the client can follow to change her situation. The client was able to understand the interviewing process and agreed with the terms set forth by the agency and wished to go forth with the services available through the agency. The information that was present is confidential, and the client was advised that this information would not be shared with anyone outside of the agency without her consent.


McClam, T., Woodside, M., (2012). Helping process: Assessment to termination, Brooks/Cole.,

Cengage Learning


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