Compensation and Benefits – C236 - Task 1

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Reports to: Manager of Customer Service

Job Purpose: The administrative assistant role is part of the customer service department and is responsible for administrative and support activities for departmental managers. A successful Administrative assistant will build and maintain relationships with clients and staff while guaranteeing high levels of client satisfaction through excellent service.

Job Duties:

- Assist with the scheduling, planning, and facilitation of sales presentations

- Organize, plan, and book travel arrangements for offsite meetings

- Prepare travel itineraries with all arrangement details including scheduling

- Utilize and update the marketing database of customers and leads.

Qualifications: State the minimum qualifications required to successfully perform the job.

- Bachelor’s degree preferred but not required with experience

- Strong problem solving skills

- Excellent communication and customer service skills

- General computer competence, including Microsoft software

- Ability to comprehend and communicate technical specifics

- Focus on accuracy and strong attention to detail.

- Excellent organizational skills and the ability to multi-task

- Comfortable working in a rapidly changing environment.

- Minimum two years’ experience working in a related field

A2. One Job Structure:

Name of Job Family

Supervisor

Staff

Information Technology

Manager of Application Development

- Software Developer

Service

Manager of Customer Service

- Administrative Assistant

- Customer Service Representative

Marketing & Sales

Director of Marketing

- Marketing Specialist

- Sales Representative

A3. Job Evaluation

A3a. Job Evaluation Method: Point Factor.

A3ai. Justification for Job Evaluation Method: The point factor job evaluation is the best method for YLSS. The point factor method for job evaluation is a complete organizational process for determining a relative score for a job, thus allowing jobs to then be grouped by total score to determine pay scale. The point factor approach would be the most applicable for YLSS because of the expected future growth of the company and the variety of roles. YLSS Company expects to more than double in size over the next year which may facilitate the creation of roles that don’t currently exist, using the point factor method will enable those jobs to be more accurately and fairly assigned a base pay range. Since the YLSS Company is in the growth stage, has an ideal set of existing jobs to benchmark, and time to establish and test the logic of the plan, this is a great opportunity to create a system that has the ability to grow with the company.

A3b. Compensable Factors: Two compensable factors that are relevant to all five YLSS positions are:

- Technical Skills

- Working Hours Required

A3c. Value of Compensable Factor:

Technical Skills

90 points – Complex. Requires comprehensive understanding of software and ability to code modifications necessary for client satisfaction.

60 points – Moderate. Requires comprehensive understanding of new software capabilities but does not require the ability to code.

30 points – Basic. Requires basic understanding of new software capabilities.

Working Hours Required

90 points – Irregular. Requires travel, availability at any time in case of system failure, working evenings, and weekend to meet deadlines.

60 points – Non-standard. Requires travel, working evenings, and weekends to meet with meet with clients or attend functions.

30 points – Standard. Requires standard 40 hour, weekday work week.

A3d. Rating/Ranking of YLSS Positions:

Software Developer: Technical Skills (90 Points) + Working Hours Required (90 Points) = Total Value (180 Points)

Sales Representative: Technical Skills (60 Points) + Working Hours Required (60 Points) = Total Value (120 Points)

Marketing Specialist: Technical Skills (30 Points) + Working Hours Required (60 Points) = Total Value (90 Points)

Customer Service Representative: Technical Skills (30 Points) + Working Hours Required (30 Points) = Total Value (60 Points)

Administrative Assistant: Technical Skills (30 Points) + Working Hours Required (30 Points) = Total Value (60 Points)

A3di. Justification for Rating/Ranking:

Software developers are at the top of the ranking, and they are typically expected to work longer and slightly more irregular hours to meet deadlines or resolve issues in a timely manner. They also typically require an advanced degree and are ultimately responsible for the final product.

Alternatively the administrative assistant and customer service representative positions, while still valuable to the company, do not require advanced technical knowledge, a degree, or working outside of regular business hours. As such the

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