West Indies Yacht Club Resort Essay

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Recommendation

I recommend you and other expatriate managers to hold meetings regularly; perhaps once a week either by division or organization-wise. Managers should take the lead to translate organization goals into the tasks, as well as motivate employees when necessary. You should evaluate the employees’ performance as a whole and individually. Thus, predicaments would be prevented before they begin to affect daily routines and business. The meetings could be taken place at the beginning of the week, and hence could boost the staff morale efficiently and increase communication between managers and the employees.

Also, you could organize informal gatherings such as some sponsored meals and trips after every peak season to form closer bonds between the expatriates and the locals. During the gathering, sharing session with the locals, department heads and headquarter staffs can be organized. Expatriates, managers, and headquarter staff should participate in order to attain a more harmonious workplace atmosphere.

In addition, the headquarter should send expatriate managers to some local management training programs every year. The training sessions allow the managers to adjust their management styles based on the local culture and learn to be sensitive to cultural differences, thus improving their communication skills to some extent. The training course should have various role-playing situations; therefore, managers can simulate tackling random real-life problems.

Finally, the resort should establish an effective appraisal system, which guests can carry out complaints or nomination anonymously. For poorly performed staff, managers could move them to a less favorable work position. For greatly appreciated staff, since they value their family, the resort should provide welfare on the staff’s family members such as offering a free hotel stay night which allows his/her family member to enjoy all the facilities at the resort for free. As a result, the employees would have greater motivation for optimal performance.

Conclusion

In conclusion, the resort must provide better services to further enhance the reputation and boost the profits of West Indies Yacht Club Resort. The above feasible solutions could be established gradually to attain the final objective: narrowing the culture gap between the expatriates and the locals. By doing so, all three parties - WIYCR, employees, and customers - would benefit from the improvements.

(978 words)