Village Volvo - Service Operation Management

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- Service Package

Supporting Facilities:

They occupied a new building, Butler building, which consists of four workstations, an office and a storage room.

Facilitating Goods:

They have a well-equipped waiting area that provides TV, comfortable chairs, coffee, soft-drink vending machine, magazines and newspapers. They also provide shuttle services due to the inconvenient location. In addition, they replace auto-parts.

Information:

Mechanics use the Custom Care Vehicle Dossier (CCVD) to maintain a continuing file on each vehicle it services. Mechanics also discuss with clients the vehicles’ problems and notify them on the costs and time needed. Village Volvo informs their clients on the workshop’s repair time schedule.

Explicit Services:

Routine service such as tunes-up and oil changes.

High quality repair service.

- Training of service personnel: The owners provide 22 combined years of the training and experience with the local Volvo dealer, respected reputation

- Comprehensiveness: Village Volvo offers any repair service on Volvo car. For other requirements, they are well connected with other service firms where they can refer their clients to

- Availability Hours : (allegedly from 7am – 6pm).

- Personalization: Reserved time (7 to 8 am and 5 to 6 pm) for heavy customers. Days available a week is not specified

- Vehicle management service : That is Volvo Service 2.0. It is that Each customer's individual personnel will welcome their customers. Customer service manages the service reservation, as well as tire exchange, vehicle management, etc. And they will help customer’s schedule other tasks.

Implicit Services:

- Attitude of service Friendly, skilled, willing to explain the matter to customer and inform him/her about any other steps necessary whilst reparation.

- No steps are done without the customer’s exclusive.

- Worry free auto repair, time utilization during repair, high customer service ( during contact hours & scheduled repair)

- Good communication with the customers.

- Provided comfortable waiting room.

- CCVD service record of the customer’s vehicle to provide better maintain service.

- Recycling the used parts and waste products

- Volvo Car Financial Services provides premium financing and leasing options to help you get in the seat of your new Volvo.