Johnson Toy Company Case 5.1

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- Should this policy, if adopted, be printed and distributed to all of the retailers who handle Johnson Toy Company products? Why or why not? If it should not be distributed to them, who should receive copies?

If this policy is adopted, there has to be a special case managerial meeting regarding to Jungle Jim the Jogger dolls to make the actual policies known and how the deal is going to be done, and finally have an agreement.

In future cases, there can be also meetings and policy sheets to aware top managers about the actual Johnson Toy Company directions.

- Assume that it is decided to prepare a statement on returns to be distributed to all retailers and that it should be less than a single double spaced page. Prepare such a statement

Attention customers:

- On the basis of the policy in your answer to Question 3, develop instructions fo the Johnson Toy Company distribution and accounting departments with respect to their roles and procedures in the handling of returns.

- Unsold merchandise won’t be taken as a return.

- Handling of returns will involve only defective products

Accounting roles:

- Keep track of cash outflow perceived by returns

- Keep track of the amount returned

Distribution roles:

- Identify the retailes involved in returns

- Product inspections

- Assume that you are Cheryl guridi the firm’s logistics manager. Do you think that returns policy favored by the logistics maanger would differ from what would be best for the firm? Why or why not?

Since

- Until the policy you recommend in your answer to question 3 takes effect, how would you handle the immediate problem of retailers wanting to return unsold Johnson Toy Company dolls?

Since