Shouldice Hospital
Autor: Adnan • January 21, 2019 • 581 Words (3 Pages) • 668 Views
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# of new patients
# 0f patient depart
inventory build up
Monday
30
30
0
Tuesday
30
0
30
Wednesday
30
30
30
Thursday
30
30
30
Friday
30
30
30
Saturday
0
30
0
Sunday
30
30
0
[pic 6]
4. My suggestion is to leverage the limit to 36 people a day. Increase beds to 108. Therefore, all resources’ weekly input rate can increase 20%
Resources
Capacity rate(patients/week)
Input rate( patients/week)
Utilization
hospital
252
180
71.43%
surgeons
420
180
42.86%
Operating rooms
336
180
53.57%
beds
756
540
71.43%
5. It is closer to an assembly line since there is a low variety in patients. Besides, the requirement for labor content and skill is not so high. The volume of patients flow for each day is relatively high and can increase more if the hospital can offer more capacity. The operation is standardized and each patient receives the same kind of operation.
According to Doctor Shouldice(2005), all patients should go through the three-day process and their schedules are roughly the same except if they come on Friday. Therefore, there is a low flexibility in operation because each patient is scheduled to receive the surgery after the day they are examined. In addition, as for speed, the average time for each operation is 45 mins, compared to that of 90 mins in other hospitals.
Additional Questions:
1.
(a)Shouldice hospital is focused only on hernia operations so there is not much variability. There is few reoccurrence making the hospital more reliable
(b)Patients are highly involved in the process, creating a unique experience
(c) They charge at a relative low price while offering great services
(d) The hospital values development of employees. Surgeons are paid above average
(e)The hospital is well-known for its simple hernias surgery, and it builds good hospital image and patient royalty
(f)The hospital uses “word of mouth” promotion, as a result, it saves a lot from advertising
(g) The specialized and standardized operation improves the quality of each surgery
2.
(a) add in Saturday as an operating day
(b) Since the market demand in America is high, the hospital can consider opening a division in the US
(c) Following the same pattern, set up another hospital that focuses only on one kind of surgery
(d) Advertise directly to patients
Reference
Heskett, James L., and Roger H. Hallowell. "Shouldice Hospital Limited (Abridged)." University of British Columbia case” 9- 805-002, July 2004. (Revised January 2005.)
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