Developing Communication Skills as an Essential Pre-Requisite for Socioeconomic Development of a Country

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The ability to communicate effectively is important in relationships, education and work. Development of communication skills impacts on organizational improvement and in total contributes to the social life and economic condition of a country. These skills help people to make their social life better and fulfill the organizational demand by using them wisely. Developing communicating skills can affect the socio-economic position in certain manners. Among them, some are discussed in the next several points.

Organizational goals and objectives

Business communication is an effective exercise that is the so-called mechanism of achieving organizational objectives. People communicate with each other to work together in a more preferable workplace comfortably. Organizational goals are set to build a desirable context for business and achieve its crest objectives. Moreover efficient and effective communication skills of people working around the enterprise influence achievement of organizational goals ultimately.

Interpersonal relationship (Timely Interaction)

An interpersonal relationship is an association between two or more people that may range from fleeting to enduring. This association may be based on inference, love, solidarity, regular business interactions, or some other type of social commitment. Interpersonal relationships are formed in the context of social, cultural and other influences. The context can vary from family or kinship relations, friendship, marriage, relations with associates, work, clubs, neighborhoods, and places of worship. They may be regulated by law, custom, or mutual agreement, and are the basis of social groups and society as a whole. Better communication skills help people to interact with others more precisely and frequently. This is an important dimension of communication skills to make relationship better. Aggressive attitude towards the subordinates or having a negative perception about the superior creates only conflicts. Respects to others culture, ideas, views, perceptions and norms create a friendlier working climate. When managers convey message to the subordinates they should act tactfully using their ability and experiences; and when reacting to the message or feeding back to it subordinates should behave politely using their skills and experiences as well.

Innovative measures

For the achievement of goals and objectives of business, the use of new and innovative technology is necessary task of the people related to business organization. Therefore, it is an obvious duty of superior of organization to make the best use of technology by making the subordinates familiar and comfortable with the same. For this, the superiors’ key handler is the effective and efficient communication skills.

An example

Paul engineering industry introduced a new accounting program based on 4th generation language (4GL) in their organization. Making sure of the best use of that program across the organization, they trained their executives of the department of finance & accounting. In the training period, many problems were raised and solved instantly by practical demonstrations by the software developer team.

Negotiation

Negotiations between parties are associated with their skills and ability of interacting with each other. In order to make win-win atmosphere skillful negotiation is necessary. Again, negotiators should develop their communicating skills in a tactful manner for both party’s satisfaction. The success of a business enterprise relies on proper exchange of commodities by effective negotiation.

Negotiation Lessons from the Chen Guangcheng, China Incident

There were some takeaways from the unfolding incident of Chen Guangcheng from which the American managers in China learnt several strategies. They are:

- Focus on deal deliverables

- Build good goals that make sense in China, not just at headquarters

- Have a plan

- Know what a win looks like

- Ask what can go wrong and then act on the answer and prepare

- Negotiation should start in your own country

- It is not over until it is over

Multicultural Society

People of an organization belong from different cultural

background. When they work together, they build a unique pattern of communication. They respect each other’s norms and traditions. The customs and conventions affect how people work as individuals or as groups in the workplace. When people are interacting with each other with respect to their individual perceptions, they actually support one another. Developing communication skills enable them to consider the factors affecting the multicultural climate in the organization.

An example

German engineer is sent by his company to Japan for several months to

Work together with a Japanese team of engineers on a project. He speaks English well, is a very competent technical specialist and is therefore expected by his company to consult with the Japanese, come up with a solution and implement it.

He looks forward to the opportunity not only to demonstrate his technical abilities, but also to gather international experience. There appears to be no serious language difficulties on either side, so cooperation is smooth over the following months. There are no obvious signs suggesting miscommunication of any kind. A satisfying solution is found, implemented and the project concludes. The German prepares to return home.

On the second last day before his departure, however, he unexpectedly discovers that a serious error has indeed been made. To complicate matters, the source of the error is traced to the Japanese. Under time pressure to correct the problem, he is able to define three possible solutions from which they can choose to correct the problem, but takes care to approach his Japanese counterpart with a greater degree of politeness and indirection than he would probably take with German colleagues under similar circumstances. He is careful to avoid implying blame, for instance, by not using the direct "you" address and softening his general wording to sound more like suggestions.

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