Leadership Styles Influencing Employees’ Working Performance in Financial Sector Within Peninsular Malaysia

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Leadership Styles in Service Sector 2014

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TABLE OF CONTENTS

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Copyright Page ……………………………………………………...................... ii

Declaration …………………………………………………………………….... iii

Acknowledgement …………………………………………………………….... iv

Table of Contents ……………………………………………………………….. v-vii

List of Tables ……………………………………………………………………. ix-x

List of Figures …………………………………………………………………... xi

List of Appendices ……………………………………………………………..... xii

List of Abbreviations ……………………………………………………………. xiii

Preface …………………………………………………………………………... xiv

Abstract ………………………………………………………………………..... xv

CHAPTER 1 RESEARCH OVERVIEW

1.0 Introduction …………………………………………….. 1 1.1 Background of Study 1.1.1 Leadership ………………………………………. 1-2 1.1.2 Financial Service Sector in Malaysia ………….... 2-3 1.2 Problem Statement …………………………………….... 3-4 1.3 Research Objectives & Research Questions ……………. 5 1.4 Significant of Study 1.4.1 Practical …………………………………………. 6 1.4.2 Academic ………………………………………... 7 1.5 Chapter Layout ………………………………………….. 7 1.6 Conclusion……………………………………………….. 8

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CHAPTER 2 LITERATURE REVIEW

2.0 Introduction ……………………………………………... 9 2.1 Path-Goal Theory of Leadership ………………………... 9-12 2.2 Review of Past Empirical Studies 2.2.1 Employee Working Performance ……………….. 13 2.2.2 Leadership Styles ……………………………….. 14 2.2.3 Directive Leadership Style …………………….... 15-17 2.2.4 Supportive Leadership Style ……………………. 17-19 2.2.5 Participative Leadership Style …………………... 19-21 2.2.6 Achievement-oriented Leadership Style ………... 21-23 2.3 Proposed Conceptual Framework ………………………. 24 2.4 Hypotheses Development ………………………………. 25 2.5 Conclusion ……………………………………………… 25

CHAPTER 3 METHODOLOGY

3.0 Introduction ……………………………………………... 26 3.1 Research Design ……………………………………….... 26-27 3.2 Data Collection Method 3.2.1 Primary Data …………………………………….. 27-28 3.3 Sampling Design 3.3.1 Target Population ……………………………….. 28 3.3.2 Sampling Frame and Sampling Location ……….. 28-29 3.3.3 Sampling Elements ……………………………... 29 3.3.4 Sampling Technique ……………………………. 29 3.3.5 Sampling Size …………………………………... 30 3.4 Research Instrument ……………………………………. 30 3.5 Variables and Measurement …………………………….. 31-32 3.6 Data Analysis Technique ……………………………….. 32 3.6.1 Descriptive Analysis ……………………………. 32 3.6.1.1 Reliability Analysis ……………………… 33 3.6.1.2 Normality Analysis ……………………... 34

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3.6.2 Inferential Analysis 3.6.2.1 Pearson Correlation Coefficient ………... 34-35 3.6.2.2 Multiple Linear Regression Analysis …... 35-36 3.7 Conclusion ……………………………………………… 37

CHAPTER 4 DATA ANALYSIS

4.0 Introduction ……………………………………………... 38 4.1 Pilot Test 4.1.1 Reliability Test ………………………………….. 39 4.1.2 Normality Test …………………………………... 40 4.2 Descriptive Analysis 4.2.1 Respondents’ Demographic Profile ……………... 41-45 4.2.2 Central Tendencies Measurement of Constructs ... 46 4.3 Scale Measurement 4.3.1 Normality Test …………………………………... 47-48 4.3.2 Reliability Test ………………………………….. 48 4.4 Inferential Analysis 4.4.1 Pearson Correlation Analysis ………………….... 49-50 4.4.2 Multiple Linear Regressions ……………………. 51-54 4.4.2.1 Test of Significance ……………………... 54-55 4.5 Conclusion ………………………………………………. 55

CHAPTER 5 DISCUSSION, CONCLUSIONS & IMPLICATIONS

5.0 Introduction ……………………………………………... 56 5.1 Summary of Statistical Analysis 5.1.1 Descriptive Analysis …………………………….. 56-57 5.1.2 Scale Measurement 5.1.2.1 Normality Test ………………………….. 57 5.1.2.2 Reliability Test ………………………….. 58 5.1.3 Inferential Analysis 5.1.3.1 Pearson Correlation Analysis …………... 58

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5.1.3.2 Multiple Linear Regressions ……………. 59 5.2 Discussion of Major Findings 5.2.1 Directive Leadership Style ……………………... 60 5.2.2 Supportive Leadership Style ……………………. 61 5.2.3 Participative Leadership Style