Leadership Styles Influencing Employees’ Working Performance in Financial Sector Within Peninsular Malaysia

...

Thank you.

Leadership Styles in Service Sector 2014

v

TABLE OF CONTENTS

Page

Copyright Page ……………………………………………………...................... ii

Declaration …………………………………………………………………….... iii

Acknowledgement …………………………………………………………….... iv

Table of Contents ……………………………………………………………….. v-vii

List of Tables ……………………………………………………………………. ix-x

List of Figures …………………………………………………………………... xi

List of Appendices ……………………………………………………………..... xii

List of Abbreviations ……………………………………………………………. xiii

Preface …………………………………………………………………………... xiv

Abstract ………………………………………………………………………..... xv

CHAPTER 1 RESEARCH OVERVIEW

1.0 Introduction …………………………………………….. 1 1.1 Background of Study 1.1.1 Leadership ………………………………………. 1-2 1.1.2 Financial Service Sector in Malaysia ………….... 2-3 1.2 Problem Statement …………………………………….... 3-4 1.3 Research Objectives & Research Questions ……………. 5 1.4 Significant of Study 1.4.1 Practical …………………………………………. 6 1.4.2 Academic ………………………………………... 7 1.5 Chapter Layout ………………………………………….. 7 1.6 Conclusion……………………………………………….. 8

Leadership Styles in Service Sector 2014

vi

CHAPTER 2 LITERATURE REVIEW

2.0 Introduction ……………………………………………... 9 2.1 Path-Goal Theory of Leadership ………………………... 9-12 2.2 Review of Past Empirical Studies 2.2.1 Employee Working Performance ……………….. 13 2.2.2 Leadership Styles ……………………………….. 14 2.2.3 Directive Leadership Style …………………….... 15-17 2.2.4 Supportive Leadership Style ……………………. 17-19 2.2.5 Participative Leadership Style …………………... 19-21 2.2.6 Achievement-oriented Leadership Style ………... 21-23 2.3 Proposed Conceptual Framework ………………………. 24 2.4 Hypotheses Development ………………………………. 25 2.5 Conclusion ……………………………………………… 25

CHAPTER 3 METHODOLOGY

3.0 Introduction ……………………………………………... 26 3.1 Research Design ……………………………………….... 26-27 3.2 Data Collection Method 3.2.1 Primary Data …………………………………….. 27-28 3.3 Sampling Design 3.3.1 Target Population ……………………………….. 28 3.3.2 Sampling Frame and Sampling Location ……….. 28-29 3.3.3 Sampling Elements ……………………………... 29 3.3.4 Sampling Technique ……………………………. 29 3.3.5 Sampling Size …………………………………... 30 3.4 Research Instrument ……………………………………. 30 3.5 Variables and Measurement …………………………….. 31-32 3.6 Data Analysis Technique ……………………………….. 32 3.6.1 Descriptive Analysis ……………………………. 32 3.6.1.1 Reliability Analysis ……………………… 33 3.6.1.2 Normality Analysis ……………………... 34

Leadership Styles in Service Sector 2014

vii

3.6.2 Inferential Analysis 3.6.2.1 Pearson Correlation Coefficient ………... 34-35 3.6.2.2 Multiple Linear Regression Analysis …... 35-36 3.7 Conclusion ……………………………………………… 37

CHAPTER 4 DATA ANALYSIS

4.0 Introduction ……………………………………………... 38 4.1 Pilot Test 4.1.1 Reliability Test ………………………………….. 39 4.1.2 Normality Test …………………………………... 40 4.2 Descriptive Analysis 4.2.1 Respondents’ Demographic Profile ……………... 41-45 4.2.2 Central Tendencies Measurement of Constructs ... 46 4.3 Scale Measurement 4.3.1 Normality Test …………………………………... 47-48 4.3.2 Reliability Test ………………………………….. 48 4.4 Inferential Analysis 4.4.1 Pearson Correlation Analysis ………………….... 49-50 4.4.2 Multiple Linear Regressions ……………………. 51-54 4.4.2.1 Test of Significance ……………………... 54-55 4.5 Conclusion ………………………………………………. 55

CHAPTER 5 DISCUSSION, CONCLUSIONS & IMPLICATIONS

5.0 Introduction ……………………………………………... 56 5.1 Summary of Statistical Analysis 5.1.1 Descriptive Analysis …………………………….. 56-57 5.1.2 Scale Measurement 5.1.2.1 Normality Test ………………………….. 57 5.1.2.2 Reliability Test ………………………….. 58 5.1.3 Inferential Analysis 5.1.3.1 Pearson Correlation Analysis …………... 58

Leadership Styles in Service Sector 2014

viii

5.1.3.2 Multiple Linear Regressions ……………. 59 5.2 Discussion of Major Findings 5.2.1 Directive Leadership Style ……………………... 60 5.2.2 Supportive Leadership Style ……………………. 61 5.2.3 Participative Leadership Style

...