Report on Business Ethics

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Service analysis:

The inspectors visit the stores in specific times a year to check the compliance of their products to the GCC standards to ensure the consumer’s safety. One of the procedures is the above flow chart which is for electrical appliances. The inspector checks the validation of the compliance certificate and make visual check for the appliance itself to make sure to take the right decision. The action might be recommending the store to the excellence program that give awards to the committed companies, or take an action like warnings or penalty to the non-committed companies.

Service quality & Problem situation:

Timing: There are some problems in this process that there is no timing for the steps in this flow chart and this gap making some inspectors use their time in good way and some are not.

Action: Need to have timing for each box in the flow chart. Then we can decide how many appliances each inspector can check effectively every day.

Timing for the company’s corrective action: The companies need to follow the procedures in Emirates Standards & Metrology Authority and it take more than 2 weeks to test an appliance and get the certificate for it. It is written that they have 7 working days to it to be done:

Action (Poka-Yoke): to avoid this failure from happening, we need to give the companies more time (at least three weeks) to be enough to test the appliances and get the certificates as a corrective action.

Work allocation

Need to re allocate the flow chart with timings (using what we learned in the class)

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Flow chart 2: (Witness inspection process)

[pic 2]

Identify the Service:

- This procedure aims to present the steps of conducting scales’ quality control for the aim of monitoring the quality of inspection activities.

Scope:

- This procedure shall be implemented on quality control of C2 (Gold and Oud scales) and C3 scales (Retail scales) in all regions of the Emirate of Abu Dhabi.

- Implementation:

In order to conduct the quality control properly, the senior inspectors in each geographical area of the Emirate of Abu Dhabi shall conduct the quality control as per the required percentages.

Senior inspector shall:

- Introduce himself and the purpose of his visit to the organization’s personnel.

- Conduct a visual inspection of the scale(s) and council’s verification marks as they were affixed by the inspector during their previous inspections’ visits.

- Fill out the quality control report for C2 and C3 scales including the organization’s name, address, trading license number, phone numbers and contact person.

- Fill out the scales general data and information.

Note1: In case the organization has more than one scale, then it is required that the senior inspector fills out a quality control report for each scale.

- Start the actual quality control by using the appropriate most and least weights in addition to an intermediate weight of the other used weights.

- Record all three measurements and the Maximum Permissible Error (MPE).

Note2: If the recorded measurements are not complying with the acceptable MPE, then the senior inspector shall conduct a full verification for the scale as per the regular Verification of class I, II and class III, IV Legal Metrology Scales Procedure (LMD.R.01 and LMD.R.02).

- Record any remarks or notes received from the organization concerning the previous inspection activities and/or the inspector performance on the quality control form.

- Report the results of the quality control to the MS operations specialist for approval.

Market surveillance operations specialist shall report the results to the strategy and planning section in the department.

The strategy and planning section shall analyze and study the results received for the purposes of continual improvements.

Problem situation:

Service quality (timing - errors – surveys - relative locations … etc)

Work allocation :

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Flow chart 3 : Administer Payroll

[pic 3]

Administer Payroll

Process ID

HR.TR.0205

Process Owner

Head of HR Relationship

Process Purpose

The purpose of this process is to administer talents' payroll.

Process Scope

This process applies to all employees.

Service Delivered

employees' payroll

SIPOC Model

Supplier

Input

Output

Customer

HR Relationship

Employees records

Payroll Report

Finance Division

Operations

#

Operation

Procedure (if any)

Document

Owner

01