Ngan Tran Quang

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She is a kind of emergent leadership with expert power (have knowledge and experiences). She can work with high pressure and strong determination so that she tends to be depressed and hostile with people that do not follow her ideas or they do not keep track of team’s progress. But as always, she has much experiences and very open to learn new things. I’m manager of Marketing and Design team, I’m always requested to join many classes about soft skill and job training. She came with us on many projects and led us to solve our problems. Once she said to me, “Ngan, we must find something news to support for students and enrich our services, so that we can renew our job. Thus, students will know about us and create our joyfulness in job”. She is tidy and well-prepared, having strong negotiation skill. We have always been asking to prepare and keep track of team’s plan, create our own planning for development of projects and making better decision.

According to the Big Five Personality Factors by Goldberg, L.R. (1990), she inclines to have those personality such as: Neuroticism, Openness and Conscientiousness. However, it can be said that she’s having enough of five major leadership traits, a model of my example to my life to study.

In-person Analysis

As I’m a leader of a team and being work for university, I’m considered as referent power leadership. Students show a respect for me and can be known as personal power leadership.

Furthermore, I’m a leader of Marketing and Design team (more than 20 people). I have experience in marketing and design. I used to work as Head of Information Department, a well-known club when I’m a student for 4 years. I designed a lot of things such as, BA brochure, graduation yearbooks and also, Northeastern brochure, poster… for Office of Graduate Affairs in 2014. So, with those experiences, I often training for my team-mate to work. So, I achieve the Expert Power and Legitimate Power (being head of team).

So, in the figure adapted from Effective Administrator, my knowledge about Technical skill is enough for me (I know about IT, Web administrator, Design and Database Technology). But for the Human skill and Conceptual skill, that lead me to learn approaches to get a new level of understanding. Sometimes, working as a leader, I face with many difficulties in team, about generation gap. People in team is so young, they’re lack of information and tend to prove new things. That’s sound good because we will create some innovations. However, generation gap has made me so hard to understand what people think. They want to work alone and don’t share about his/her ideas. A training section is helpful but last no longer because they are student, they have many things to care and easy to forget. For instance, I request to see the progress of their on-going events (calendar, introduction, design jobs, marketing plan) but what I see is some timeline and little text explanation. People afraid of being made derogative remarks and hiding anything that they consider that’s not enough.

In my opinions, I was lack of human skill and conceptual skill so that I cannot understand what people want. Being a leader and the skills approach help me in realize what I’m concerned about. For what I’ve learn this three weeks, the important is how I react with member so that they feel comfortable to share their job, opinion with me. Thus, I think people and Dr. Teresa will share experience in team conflict, solution next chapters.