B2ba Usa Considers Implementing a Crm System

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Aplicor

Aplicor

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Workflow automation capabilities stand alone

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Strong Business Intelligence (BI) & analysis reporting

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Strong feature sets and functionality

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Private assembly model a unique alternative

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Excellent customer support and client satisfaction

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Company imposes 10 user minimum

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No modular pricing

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Slightly higher pricing than competitors

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Only supports MS IE browser

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Company needs to become more analyst friendly

Secondly, I want to talk about Aplicor system. Aplicor is a good system to build revenue and increase the profitability. Aplicor is recommended for mid-size to big-size company. Aplicor’s Online Accounting is the first online financial system capable of meeting the business needs of high-growth, mid-market and enterprise organizations.

NetSuite

NetSuite

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CRM integrates to back office accounting

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Good service level agreement

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Accounting is mature (company's original name was NetLedger reflecting it's accounting heritage)

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Good accounting, not as strong CRM

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Primarily a small business system

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Signs of a lot of client turnover

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Allegedly poor customer support

Another accounting CRM system is NetSuite. NetSuite is a CRM system for small business company but this is a really good accounting system. Because B2BA company is a mid-size company so it may not fit the company but NetSuite provides very great customer service, and integrates to back office accounting.

SugarCRM

SugarCRM

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The leading open source CRM vendor

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Low cost alternative (from a software perspective)

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Respectable open source community following

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A lot of corporate resistance to open source CRM

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Product lacks depth

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Installation and implementation can be very consuming

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Weak marketing and customer support

Fourthly, SugarCRM is one of the best CRM system today. SugarCRM’s headquarter is located in Cupertino, CA. Sugarcrm has many good functions. Sugarcrm allows you to import any existing file to the system, emails the customer with the application. Sugarcrm also gives the customer real time-sharing so many department can connect to one client at the same time. The customer of sugarcrm can easily keep track of the company performance.

SalesForce

Salesforce.com

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The #1 market share leader for hosted CRM software products

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Recurring downtime and service interruptions combined with lack of SLA (service level agreement) scare many

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Apex may be a future boon for salesforce

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Weak marketing and customer support

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Product depth is lacking in many areas - company seems to use third party products as a crutch

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Allegedly very high customer turnover

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Questionable customer support

The last system that is the most popular to people is Salesforce.com. Salesforce is a good system that can helps business. I personally have some experiences with Salesforce.com. Salesforce allows scheduling the appointment easier. The customer can keep track on the notes of the meeting and it is very useful CRM system. "We literally have billions of transactions a day on Salesforce. And everything is connected, collaborative, and mobile." Ulrik Nehammer[6] said. “In the past, big companies outcompeted smaller companies. But that’s history. Today, the fast companies outcompete the slow companies,” explained CEO Ulrik Nehammer. “We needed to get much faster, work on

Collaboration, connectivity, and scalability — and all that in a mobile context. Salesforce

Has been a fantastic partner and a great help for us.” The success and improvement of Coca Cola Germany can show us Salesforce is a very

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